Privacy Policy

1. Information We Collect

We collect information necessary to provide our gaming services, comply with legal obligations (like age and identity verification), and enhance your experience.

• Personal Identifiable Information (PII): Collected during registration, including full name, date of birth, email address, physical address, and phone number. This is essential for account creation and compliance.
• Financial Data: Information related to deposits and withdrawals, such as payment method details (though we do not store full credit card numbers), transaction history, and wallet balances.
• Usage and Technical Data: Includes IP address, device type, operating system, browser type, pages visited, access times, and gameplay activity logs (e.g., bets placed, games played, winnings).
• Responsible Gaming Data: Records of self-exclusion limits, cooling-off periods, and communication regarding responsible gaming practices, collected to protect our players.
• Communication Data: Records of correspondence with us, including customer support tickets and live chat transcripts.

2. How We Use Your Information

Your personal data is used to operate, maintain, and improve our services, as well as for legal and security purposes.

• Service Provision: To create, operate, and manage your account; process transactions; and allow you to participate in games.
• Legal and Regulatory Compliance: To verify your age and identity (Know Your Customer/KYC), prevent fraudulent activities, and comply with all licensing and regulatory requirements.
• Security and Fraud Prevention: To monitor and analyze website traffic, detect security breaches, and protect our services and users from financial and cybersecurity threats.
• Customer Support: To respond to your inquiries, resolve disputes, and provide efficient customer service.
• Marketing and Promotions: To send you personalized offers, news, and promotional materials related to Hollywood Casino, based on your consent or legitimate interest.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our service and hold certain information. Cookies are small data files stored on your device that help us:

• Remember your preferences (e.g., language settings).
• Analyze site usage and performance.
• Deliver targeted advertising.
• Maintain your login session.

You have the right to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

4. Data Sharing and Disclosure

We may share your personal data with the following parties, where necessary:

• Service Providers: Third-party companies (e.g., payment processors, analytics providers, IT services) who perform services on our behalf and are contractually obligated to keep data confidential.
• Regulatory Bodies and Law Enforcement: When legally required to comply with court orders, government requests, or to enforce our Terms & Conditions.
• Responsible Gaming Organizations: We may share data to facilitate responsible gaming measures, where required by regulatory bodies or our internal compliance policies.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Data Security and Retention

We employ robust security measures, including encryption and strict access controls, to protect your data from unauthorized access, alteration, disclosure, or destruction.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically extends for a period after the closure of your account to comply with financial and anti-money laundering regulations.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

• The Right to Access: The right to request copies of your personal data we hold.
• The Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure: The right to request that we erase your personal data, subject to legal retention periods (e.g., regulatory compliance for financial records).
• The Right to Object: The right to object to the processing of your personal data for marketing purposes.

7. Children's Privacy

Our services are strictly not intended for individuals under the age of 18 or the legal gambling age in their respective jurisdiction. We do not knowingly collect personally identifiable information from anyone under the age of majority. If we become aware that we have collected Personal Data from a child without verification of parental consent, we take steps to remove that information from our servers immediately.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, our practices, or your dealings with Hollywood Casino, please contact us: